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TUI flight delay claim

A TUI flight that landed three hours or more late is owed £220, £350 or £520 a passenger under UK law. Check your route on the pass, then use TUI’s own claim form: TUI says it’s for flights numbered TOM, BY or BLX.

Boarding passChecked against UK261 and EU261

What happened
How late you landed at your final stop
The reason they gave

Owed per passenger

£–

Fill in the pass to see it.

Where to send the claim

TUI’s flight delay claim form asks for your booking and the passengers on it. Include children on the booking, except those on a free kids’ place, which TUI says aren’t claimable. Our claim letter gives you the wording for any free-text box.

Open TUI’s compensation form

Questions

How do I claim for a delayed TUI flight?

With TUI’s own flight delay claim form. TUI says the form is only for TUI flights, whose flight numbers include TOM, BY or BLX; for another airline, claim on that airline’s website.

Can I claim for children on a TUI flight?

TUI asks you to include children on your booking in the claim, except children travelling on a free kids’ place, which it says are not claimable.

How much is a TUI delay worth?

What UK261 sets: £220 a passenger for 1,500 km or less, £350 for 1,500 to 3,500 km, and £520 beyond, when you land at your final destination three hours or more late. Check the distance for your route on the pass.

Where these facts come from